AUSTRALIAN SHIPPING
We offer FREE EXPRESS SHIPPING on all Australian orders over $50!
PLUS if you live in a metro area* in Australia and place your order before 3pm AEST, you’ll receive your UrbanSport parcel the next day!
Orders under $50 will be charged a flat rate of $12! All orders placed before 3pm on weekdays will be dispatched the same day.
NEW ZEALAND SHIPPING
We have a flat rate of $15AUD standard shipping for New Zealand orders.
Delivery times take approx. 5 business days.
USA + UK
We have a flat rate of $20AUD standard shipping.
Delivery times take approx 5-8 business days.
REST OF THE WORLD
We have a flat rate of $40AUD standard shipping.
***
All parcels will be sent via Australia Post and you’ll receive an email with all of the information needed to track your delivery from our warehouse to your day.
For our Western Australia and rural area customers please note our delivery can take 2-7 business days. Australia Post can sometimes experience delays - don’t worry this doesn’t happen very often and unfortunately any delays are out of our hands. We do everything possible to deliver your UrbanSport parcel super quick and speedy.
TRACKING YOUR ORDER
When we send out your order, you will receive an email notification from e-parcel with your tracking number and link.
We’re always happy to answer questions you may have so please feel free to call HQ on 02 8076-9262 or email info@urbansport.com.au
We understand at times you may have issues with the size, colour or simply does not suit. We have a flexible returns policy to ensure you remain 100% happy and continue shopping with us.
If you have changed your mind or have chosen the wrong size, we’ll happily offer store credit for a different style or exchange for a new size within 14 days of receiving your order.
For any items that are received faulty or incorrectly shipped we can either replace, offer store credit or refund your payment.
How to start a return
To download your returns form click here
Ensure this form is included in your package
Please note we do not cover postage costs except in the case where there is a fault.
Your return checklist
All returns must be received in the original condition outlined below and if any returns are received that do not meet the below they will be returned back to sender. So please take care when you’re trying it on.
- Item must be unworn
- No make-up, perfume or deodorant marks or stains
- Unwashed
- All tags still attached
- In the bag it was received in
