Shipping
We offer FREE SHIPPING on all orders over $50 within Australia and FREE EXPRESS SHIPPING on orders over $100. For orders under $50, a flat rate of $7.50 for standard and $12.00 for express will be charged.
SHIPPING STATUS
We make every effort to dispatch your packages on time each day. This means that any orders received before 3pm local Sydney time on a business day will be shipped out the same day. For orders received after this time, they will be shipped out the next business day. During high-volume or sale periods, there may be some delay in dispatching your order. Please note that no orders will be processed on weekends or public holidays.
TRACKING YOUR ORDER
Upon dispatch of your order, you will receive an email notification from e-parcel with your tracking number and link. If you have any questions or concerns, please don't hesitate to contact us at info@urbansport.com.au.
DELIVERY TIME
Once your package has left our warehouse, we have limited control over its delivery. Please note that the delivery times listed below are estimates only. UrbanSport is not responsible for any delays caused by the carrier, particularly during high-volume periods. We cannot guarantee a delivery date.
If you are not at home to receive your package, the carrier will assess whether it is safe to leave it. If it is not, a calling card will be left in your letterbox with instructions for arranging re-delivery or picking up your package at the local post office.
If you have not received your package within 7 business days (within Australia) or 25 business days (for all other countries) of placing your order, please contact us at info@urbansport.com.au with your full name and order number, and we will investigate the matter promptly.
Please refer to the table below.
| SHIPPING OPTION | GET YOUR ORDER | $0-50 | $50-100 | $100+ |
| STANDARD | SAME STATE: 4 Business Days INTERSTATE: 3-6 Business Days |
$7.50 | FREE | FREE |
| EXPRESS | Next Business Day* | $12.00 | $12.00 | FREE |
| NZ STANDARD SHIPPING | 4-7 Business Days | $15.00 | $15.00 | $15.00 |
| USA, UK + ASIA* | 4-9 Business days | $20.00 | $20.00 | $20.00 |
ALL ORDERS WILL BE DISPATCHED WITH AU POST
*Allow up to 2 business days for delivery to regional areas
*This rate applies to the following countries in Asia: China, Hong Kong, India, Indonesia, Japan, Malaysia, Nepal, Pakistan, Philippines, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam